OUR TERMS & CONDITIONS

Yeah, we know you hate reading all these, but we hate writing them even more. So, this page is very imporant as it covers what you need to know to make certain you order an product and you get the product. Read?

Wholesale Terms and Conditions

SB WHOLESALE

TERMS & CONDITIONS

 

 

Delivery

Orders are currently dispatched Monday through Friday morning. Wholesale deliveries occur between 8 AM and 2 PM. We are closed on Saturdays and Sundays.

Customers that would like delivery will be subject to a delivery fee that is relative to the location of the account and the time of delivery that is requested.

Orders must be received by 2PM -  3 days prior to delivery, in order to leave time to freshly produce your baked goods. For Monday morning delivery, orders must be received by 12PM the preceding Thursday.  Late orders will not be accepted. Some product lines may require a longer lead time. Please contact our order management team, as to which items may require additional time to produce. All of our perishable goods are sent to you in secure packaging that meets our high standards for food safety.

Delivery details need to be discussed when placing your order to ensure our drivers are able to deliver within the set time frame. Please specify “Signature Optional” if you may be out when your package arrives and leave detailed instructions of where it should be left. Our drivers take pictures of all deliveries to ensure timeliness and that the product arrives to you complete and undamaged.

Please let us know as soon as possible if your order has not arrived within the delivery time frame.

Please note that we do not deliver on Saturdays, Sundays, or on the set US holidays including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Our minimum order quantity for delivery is 6 cakes per order. Delivery fee is $2.50/mile for all orders shipped (same time, same location). 

Please note, if you have an order that is needed and there is not a three day  notice please contact our team. We may be able to handle our order with an extra fee 

 

 

 

 

 

Cancellation  (create cancel request form)

Due to the perishable nature of our products, Scratch Batch Cales LLC will accept cancelled orders with a notification submitted (online) 48 hours prior to the delivery.

Cancellations are not accepted on Saturday and Sundays when the office is closed. We will not be able to process cancellations that are requested less than (48) forty-eight hours prior to delivery. For any large orders (>20), please note cancellations much be done (72) seventy-two hours prior to delivery.

If you would like to request an order cancellation:

•           Please contact us at (678) 429-6430 

•           We require your name, order reference number, and the date of delivery when placing an order.

•           You will receive written confirmation of the cancellation of your order within (24) twenty-four hours, excluding weekends and holidays when you will receive confirmation on the following working day.

•           For customers with standing orders, it is your responsibility to notify us if your facility will be closed (24) twenty-four hours in advance of your order cut-off time. If we are not notified for a facility closure in advance, your order will still be produced, delivered, and invoiced.

 

Returns/Refund Policy

If for any reason you are not happy with your Scratch Batch Cakes LLC products, please contact us to discuss your concerns. Returns that result in refunds will be refunded within (5) five business days.

For any damages to the products, please contact us immediately. We will require pictures of the damaged products and any documentation received with the product. All returns and refunds to damaged goods, require Scratch Batch Cakes LLC management approval.

The client assumes ALL liability and responsibility for the condition of the products once they leave our possession. Deliveries are non-refundable.

Customs Cakes Policy

The client agrees to specify the flavors, design, color scheme, number of servings/sizes of the cake, and any writing required upon placement of the order. Once the order is picked up or delivered, the product is accepted “as is” and no refunds will be issued unless otherwise approved by management.

All custom cake orders must be placed (10) ten business days in advance, and will require a 50% deposit.

Due to the perishable nature of our products Scratch Batch Cakes LLC, will accept cancellation of custom cake orders or photo op products provided that we receive a (72) seventy-two hour notification. Cancellation will not be allowed if your order is placed less than (72) seventy-two hours prior to your delivery date.

For any tiered cakes, any order change, such as of colors, sizes, designs, servings, and/or flavors, a (72) seventy-two hour notification is required.

We strive to deliver our custom cakes within a (2) two-hour window of the target time to account for traffic and other events outside of our control.

We reserve the right to use creative judgment or make adjustments when we feel it is necessary to maintain the quality and workmanship of our designs while also preserving the interpretation of your design. While we make every attempt to provide exactly what you have requested, the creation of a specialty cake is an art and may be subject to slight variations. To the extent that one of the specified cake variables is incorrect, our liability is limited to a potential refund that is not greater than the proportional value of the component option represented in the price.

You are responsible for providing a secure/sturdy table or cake stand at the site of delivery. We recommend a room temperature of 75 degrees or below when staging or serving our custom cakes. We are not responsible for cakes placed outdoors that become subject to the elements.

Please keep in mind that we are creating custom baked goods. It is very important to ask as many questions necessary to ensure that what is agreed upon is understood. No question or concern is trivial to us. Cakes are handmade works of art. We will do our best to provide you the design you have envisioned to the very best of our abilities.

ALLERGEN WARNING

Our products may contain or come in contact with dairy or dairy products, wheat, nuts, soy, tree nuts, eggs, gluten / wheat flour on shared equipment other allergens. While we take great care cleaning, we do use shared equipment and cannot guarantee that there will not be cross-contamination of certain allergens and ingredients. You agree to notify your guests of this risk.

SURCHARGES &  FEES

DEPOSIT POLICY

All deposits are non-negotiable, and non-refundable.  All orders greater than $100 will require a 50% deposit, with the remaining balance due at time of pick-up.

DELIVERY FEES         

Delivery FEES will be accessed and applied based on mileage from                                                             bakery.  Delivery fee is $2.50/mile for all orders shipped (same time  same location).

RUSH ORDER FEES  

Any custom cake order expected within (10) ten business days is considered a rush order and will incur a rush order fee of $50.  Any wholesale order expected before 3 business days will incur a rush order fee of $5/cake.

 

STORAGE FEE:        

A Storage FEE of $5/cake will be charged for everyday past expected                                            pickup day.

 

CREDIT CARD PROCESSING FEE

A 4% surcharge will be added to all purchase made with credit cards.

 

 

 

 

 

 

 

Additional Important Information We Want to Share

All goods will be photographed, and we reserve the right to use any photographs for display or promotion, without compensation to you, to take and use our own photos of your cake(s) for all marketing social media and promotional purposes.

This disclaimer for orders placed through email or over the phone serves as acceptance of the terms and conditions in lieu of signing an agreement before placing an order. Once said order is processed, the client agrees to the terms and conditions set forth on this page.

The client assumes ALL liability and responsibility for the condition of the product once it leaves our possession.

Any fresh fruit product should be placed in cold storage and should be consumed within the initial 24 hours of delivery.

Our responsibility and performance in completing this agreement is contingent upon causes out of our control including but not limited to: labor disputes or strikes, accidents, natural disasters, and inclement weather.

Order 

We need to have your order in by 2 pm EST  within two business days of order needed, if this is not able to be done please contact us and we still maybe able to accomidate your order with an extra fee TBA. 

How many 

Our wholesale account pricifng requires 6 cakes per order all 6 need to be placed at the same time 

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